Privacy Policy
Last Updated: June 29, 2026
Welcome to Dur e Shahwar Souq. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website or purchase products from us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
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Full Name
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Email Address
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Phone Number
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Billing Address
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Shipping Address
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Payment Information (processed securely through trusted payment providers)
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Order History
Automatically Collected Information
We may automatically collect:
- IP Address
- Browser Type
- Device Information
- Pages Visited
- Date & Time of Visit
- Cookies and Similar Technologies
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Manage your account
- Send order confirmations and shipping updates
- Improve our website and services
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send promotional offers and newsletters (only if you have opted in)
3. Payment Security
We do not store your complete payment card information on our servers. All online payments are processed securely through trusted third-party payment gateways using industry-standard encryption and security measures.
4. Cookies
Our website uses cookies to:
- Improve website functionality
- Remember your preferences
- Analyze website traffic
- Enhance your shopping experience
You may disable cookies through your browser settings; however, some features of the website may not function properly.
5. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only with:
- Payment service providers
- Shipping and delivery partners
- Website hosting and technology providers
- Legal authorities when required by law
All third-party partners are expected to maintain the confidentiality and security of your information.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration. While we strive to protect your data, no method of transmission over the internet is completely secure.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
- Request a copy of your personal data
- Object to certain processing activities
To exercise these rights, please contact us using the information provided below.
8. Marketing Communications
If you subscribe to our newsletter, we may send you promotional emails about new products, offers, and updates. You can unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us directly.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised "Last Updated" date.